Job Title: Sales Representative

Location: Remote

Reports To: Chief Commercial Officer

Who We Are: Voomi is a fast-growing eCommerce retailer in the HVAC and industrial supplies space, uniquely positioned as an early mover. Our team is driving the transformation of how HVAC professionals, contractors, and DIYers source products by offering a vast catalog of over 1,500,000 products and a streamlined online experience. We’re at the forefront of an industry primed for digital disruption, backed by a team with deep experience in retail, eCommerce, and technology. Join Voomi and be part of a company that’s scaling fast, with significant growth potential, a collaborative environment, and a focus on innovation in a traditionally slow-moving space.

Position Overview: This role sits at the intersection of customer relationships, revenue growth, and exceptional service. You’ll own relationships with Voomi’s existing business customers, deliver a white-glove experience, and drive revenue through repeat purchasing, and overall spend on the platform. You’ll call customers who already know Voomi or have purchased from us, introduce yourself as their dedicated point of contact, learn how their business operates, solve problems, and identify opportunities to grow their relationship with Voomi.

Key Responsibilities:

• Own a portfolio of existing Voomi customers as their primary point of contact, building  strong relationships so customers think of Voomi first when they need HVAC, plumbing, electrical, or related products
• Introduce eligible business customers to VoomiPRO and other programs or services that can make purchasing through Voomi more valuable
• Proactively own your customer relationships by introducing yourself, understanding each customer’s business and purchasing needs, and taking responsibility for helping resolve issues as they arise.
• Deliver a high-touch, white-glove customer experience by helping customers find the right products, navigate Voomi, and quickly resolve issues as they come up.
• Identify opportunities to increase purchasing frequency and expand the types of products customers buy through Voomi
• Ask thoughtful questions to understand customers’ needs, pain points, purchasing habits, and upcoming projects

Qualifications:

• Bachelor’s degree 
• 1-3 years prior sales, business development, account management, or customer success experience
• Comfortable spending a significant amount of the day on the phone
• Strong relationship-building instincts and genuine curiosity about customers
• Positive attitude, coachable, hustle mentality, hungry to learn and motivated by measurable goals