Empire Dermatology is seeking a dedicated and experienced Patient Services Manager to oversee the day-to-day non-clinical operations of our practice. In this role, you will help ensure exceptional patient service, operational efficiency, and the successful management and development of non-clinical staff.

The ideal candidate is a strong leader and communicator who thrives in a fast-paced healthcare environment and is passionate about creating a positive experience for both patients and staff.

Key Responsibilities:

• Oversee daily non-clinical operations to ensure efficiency and exceptional customer service.
• Partner with the Practice Administrator to ensure operations meet client expectations.
• Assist the Chief Operating Officer in developing operational strategies, plans, and objectives.
• Establish and implement goals, policies, procedures, and systems for non-clinical operational areas.
• Ensure compliance with all regulatory and operational standards, including OSHA and HIPAA.
• Develop and manage training programs for new procedures, systems, and technology.
• Manage services provided to client practices to ensure appropriate staffing coverage.
• Participate in recruitment, hiring, onboarding, and training of non-clinical staff.
• Supervise and mentor direct reports, including: Scheduling Lead, Front Office Lead, Call Center Lead
• Conduct regular supervisory meetings, performance check-ins, and evaluations.
• Gather, analyze, and report on operational data and performance metrics.
• Coach, counsel, and support staff development while maintaining a positive work environment.
• Identify and develop growth opportunities for team members.
• Maintain strict confidentiality of sensitive information.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Experience with practice management systems and healthcare software
• Strong leadership, delegation, and organizational skills
• Ability to exercise sound judgment and decision-making
• Excellent verbal and written communication skills
• Ability to build and maintain strong team relationships
• Calm, professional, and reassuring demeanor in a fast-paced environment
• Ability to remain sensitive to employee and patient needs
• Knowledge of HIPAA and OSHA compliance standards

Work Schedule

• Full-time, 40 hours per week
• Typically scheduled Monday through Friday, approximately 7:30 AM – 4:30 PM, with some flexibility need based on operational and business needs.

Location & Travel:

• Primary office: East Syracuse, NY
• Must have the ability to travel occasionally to our other offices in: Camillus, Fulton, Oneida, NY and North Tonawanda (Buffalo area)

Qualifications:

• Bachelor's degree preferred
• High School Diploma or GED required
• Minimum 2 years of customer service experience
• Minimum 2 years of supervisory or leadership experience
• Reliable transportation

About Empire Dermatology:

We are a comprehensive dermatology center with locations in East Syracuse, Camillus, Fulton, Oneida, and North Tonawanda, New York. Our practice focuses on the full spectrum of dermatologic care, including skin cancer treatment and aesthetic procedures. Our mission is to deliver high quality comprehensive products and services to the local and extended community with excellence, compassion, and competence

Our Values: Compassion, Accountability, Integrity, Collaboration, Emotional Intelligence and Resilience